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Privacy Policy

This website (excluding sites linked to it) is managed by us, Citymesh NV. This privacy statement indicates, among other things, which information on this website is collected by us, how we use this information and how the information is protected.


  1. Why does Citymesh collect data?
  2. To whom can Citymesh provide data?
  3. What other information/data is collected?
  4. Is Citymesh responsible for other websites?
  5. How is the data protected?
  6. What rights do you have?
  7. Can this privacy policy be modified?

1. Why does Citymesh collect information?

On certain parts of the website, you are asked to provide (personal) information, such as your name, e-mail address and/or address details. We can use this information for various purposes.

The information is used for the purpose as stated on the website. For example, to be able to participate in a promotion or to answer your questions.

If you have given us permission, we can also use your information to contact you by e-mail and/or SMS with news about Citymesh products and promotions.

We may also use your name and address to send you information about Citymesh and products by mail. If we want to contact you by phone, we can use your phone number (if you have provided it to us).

Furthermore, we can supplement the data with other information we already have or that we receive from third parties. We do this for marketing purposes and to better tune our products and services to your needs.

2. To whom can Citymesh provide information?

It is possible that we give third parties an assignment to collect, process and/or analyse the (personal) data, which is provided on our websites or otherwise. It may also be necessary to provide your information to a third party so that we can deliver a product or service that you ordered from us. These third parties may only use the data for the above purposes. Any other use is prohibited.

Furthermore, Citymesh will not provide your information to other third parties without your prior consent, unless it is required to do so by law or a court ruling.

3. What other information/data is collected?

Certain information is collected using cookies. A cookie is a small text file that can be placed on your computer's hard drive by a server. A cookie contains information about you as a visitor to the website. Cookies can be used to collect certain information during your visit to the website, such as the specific parts of the website you visit and the services you use on the website. We collect this information to better tailor our website and our services to your interests and needs.

Cookies are also used to remember passwords, user names and preferences. You can set your browser to refuse cookies. However, this may adversely affect your use of the website.

Information about your computer, such as your IP address, the type of internet browser and the operating system you use may also be collected and linked to your data.

3.1 Social logins

Some of our products, such as Wifilab, provide the possibility of logging in using social login. In case of login through Facebook or Google on this platform, we store the following data from each user: id, name, first name and primary e-mail address. In the case of Google, the preferred language from this platform is also stored.

4. Is Citymesh responsible for other websites?

The website may contain references (for example through a hyperlink, banner or button) to other sites that are related to a specific aspect of this website. This does not mean that citymesh is connected to these other sites or their owners. We are therefore not responsible for compliance with privacy laws by these third parties.

5. How does Citymesh protect the data?

Citymesh takes care of appropriate technical and organizational measures to protect your (personal) data against loss and any form of unlawful processing.

6. What rights do you have?

You have the right to ask Citymesh what (personal) information is processed. Citymesh will respond to this request (in writing) within eight weeks. Citymesh may charge a small fee for this. You can then request Citymesh to complete, correct or remove this information, or you can indicate that this information is not to be used for direct marketing purposes.

6.1 Right to forget and amend

We collect only the personal data that we consider necessary to achieve the purposes of the processing, as defined above, and we ensure that the data is up to date and correct, if you make changes to it.

In the following limited situations you can request Citymesh to remove your data:

  • If you withdraw your consent to the processing of the data and there is no legitimate legal basis for the processing. This may be the case, for example, if you have provided your email address or telephone number, and you do not want this data to be used anymore;
  • If you have objected to the data processing and there are no more compelling reasons to continue processing the data anyway;
  • If the data are processed unlawfully;
  • If the data must be deleted to comply with the obligation to delete, included in European, national or Flemish legislation.

If you want Citymesh to erase certain of your data, please use this form.

7. Can this privacy statement be modified?

In the future, Citymesh can decide to change this privacy policy if, for example, to the extent permitted by law, we will process other (personal) data and/or provide this information to third parties which are not mentioned in this privacy statement.