Citymesh operates in accordance with internationally recognised standards for quality, information security, and safety.
- ISO 9001: Quality management standard, ensuring that our processes consistently meet customer requirements and drive continuous improvement.
- ISO 27001: Information security management standard, safeguarding the confidentiality, integrity, and availability of information.
- SCC**: Safety Checklist for Contractors, ensuring high safety standards in hazardous work environments.
At Citymesh, we believe that sustainable growth is only possible when quality, information security, safety and responsibility are at the heart of everything we do. Our mission – “Because a better connected world is a better world all together” – translates into reliable, secure and forward-looking solutions for our customers, whilst respecting our employees, partners, shareholders and society.
Citymesh is evolving into a unified organisation with shared processes, common objectives and a uniform way of working. Under the philosophy #OneCitymesh we are strengthening collaboration across teams and departments, presenting a unified front to the customer and sharing responsibility for quality, safety and results.
This approach supports our growth ambitions and ensures that we remain agile, scalable and reliable as an organisation, without losing sight of what makes us strong: entrepreneurship, craftsmanship and the commitment of our team.
Our core focus is on providing customer-centric, high-quality services, whilst giving absolute priority to the security (personal safety as well as information security) and well-being of our staff, systems and environment.
Through clear KPIs and OKRs, we ensure the continuous improvement of internal operations and customer satisfaction. We encourage this through ongoing feedback from and within the team and from customers/suppliers, as well as internal and external audits and KPI monitoring.
By upholding our core values – in particular, constantly challenging ourselves to improve and increasing our commitment to our customers, information security, safety, the environment and compliance with legislation – we set ourselves apart from others in the market:
- Efficient use of resources and minimisation of our ecological impact.
- Solutions that contribute to security, digitalisation and social value.
- Respect for people, the environment and the community in all our activities.
This policy is not an end in itself but a stepping stone. We see it as a dynamic framework that evolves with Citymesh over time.
We believe that improvement comes about through collaboration, open communication and a sense of ownership. By transforming these into objectives, OKRs and KPIs, we provide direction whilst leaving room for learning and making adjustments, by everyone within Citymesh.
It is intended to serve as a guiding compass, open to evolution, and endorsed by management, staff and shareholders. This policy statement forms the basis for our management system (ISO & VCA) and supports our strategic objectives of scalability, simplicity and profitable growth.
Citymesh, through its Leadership Team, will actively communicate this policy to internal and external stakeholders, implement it and review it annually, so that we can continue to build a safe, high-quality, up-to-date and future-proof organisation.
On behalf of the Leadership Team, 02/02/2026,
Joeri Tranchet
General Manager
